English (en-US)
Seminar on Conflict Management:
Cooperative Strategies and Stress Management
You will become familiar with conflict theories and practical communication and behavioral patterns that you can apply immediately. Conflicts are inherently a normal part of many conversations. You will learn to recognize which conflicts have a positive nature and how to transform negative impacts into creative discussions. (Even physical aggression can be resolved within 1 second using these techniques.)
Content of "Cooperative Strategies and Stressmanagement:
1. From Conversation Management to Conflict Management
- Basic Rules of Communication
- Types of Conflict - An Overview
- First Steps: A Quick Diagnosis of the Escalation Level is Helpful
- No Fear of Attacks: Gather Accusations and Refutations
2. Cooperative Strategies for Conflict Resolution
- Review and Optimize Personal Attitude
- Reduce Stress Communicatively: Open Questions Instead of Justifications
- "I" and "You" Messages: Enhancement through "We" Formulations
- The Best Strategy: How to Quickly Build Sympathy
3. Unfair Attacks and How to Counter Them
- Recognize Individual Strategies: Compromise and Cooperation as Goals
- The Most Common Communication Mistakes:
- Invalid Generalizations, Rules, and Comparisons
- The Professional Resolution of Blockages
4. Special Techniques for Direct Contact
- Active Listening as a Guidance Technique
- Effective Speaking Techniques for Questions, Information, and Instructions
- Transforming Killer Phrases into Appreciative Communication
- How to Defuse Aggression with Body Language in Seconds:
- Different Strategies for Men and Women
5. Stress Management in Everyday Professional Life
- Effects of Stress: Physical and Psychological
- Relaxation in Everyday Life: Progressive Muscle Relaxation
- Mental Training
- A Breathing Technique: The Silent Helper
- The 7 Golden Anti-Stress Rules
Dates and Duration:
Total duration: 2 days, dates by arrangement
Methodology:
Lectures, role plays, video training, group discussions, case study work, practical exercises
Seminar Goals for Participants:
Controlling the conversation atmosphere, de-escalation strategies in direct contact, quick establishment of a positive relationship.
Participants will receive extensive materials and, upon request, a personal certificate of further education.