Turn Prospects into Loyal Customers

Background of This Sales Training

With this sales training, you will immediately gain more influence over your revenue. You will learn professional sales techniques that allow you to incorporate your services and products into conversations in a customer-oriented manner. Through a strategic overall concept, you can quickly close deals and specifically expand your customer base for additional services in the medium term. These sales strategies can be profitably applied in both inside and outside sales.

1. The Customer Becomes a Partner: From "I" to "We"

2. Knowing Your Customer - Knowledge is Power

- Product Knowledge as a Prerequisite: Customer Knowledge is the Next Level

- Why We Gather Information: To Exude Confidence and Calm

- Where We Get Our Information: Personal Observation and Other Sources

- What We Retain: The Personal Customer File

3. Initial Contact - Great to Have You Here!

- Getting Started: "How Do You Approach Customers?"

- Where's the Problem?

- The First Approach: The Professional Compliment

- Solution 2: Sell the Conversation First!

4. My Conversation - The Customer is King ...

- Factors of Influence and Credibility: Body Language and Voice Dynamics

- First Impressions Count: The Importance of Appearance

- Needs Assessment: What Does My Customer Want Today?

5. My Offer - The Customer Sees Their Benefit

- Body Language: How to Identify Effective Behaviors

- Turning Analysis into an Offer

6. Handling Objections - Our Customer is Courted

- Why the Customer Says "No"

- Strategies for Handling Objections

- The Objection is the Price

7. Closing the Deal – … Only the Sale is the Crowning Achievement

- Using Body Language Effectively: Powerful Gestures and Behaviors!

- Presenting Your Arguments: Convincing with Examples

- Recognizing Purchase Intent: The Customer Hesitates, and You Decide

- Effective Closing Techniques!

- Securing the Deal: How to Reduce the Cancellation Rate

8. Follow-up – The Best Customers are Repeat Customers!

- Updating the Customer File: A Treasure Chest That Needs Care

- Follow-up: Cross-Selling and Upselling!

Here you can book sales training or receive coaching on the topic of "Sales".

Klaus Krebs: Training & Consulting

Kolonnenstr. 27
10829 Berlin, Germany

Tel.: 0049 30 / 7 82 82 60
Mobil: 0049 177 / 7 82 82 60
Fax: 01803 44444-05
Email: Trainings@klauskrebs.de